PRIVACY POLICY.
Your information. Our commitment. Here's exactly how we collect, use and protect your personal data — in plain English.
The Key Points at a Glance
Our Commitment to Privacy
Management Training Academy (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We only collect information that is necessary for our business functions. We do not sell your personal information. Ever.
About Management Training Academy
Management Training Academy (ABN 35 204 704 046) is an Australian business specialising in online, hybrid, and face-to-face professional leadership and management training. We provide courses, workshops, and training programs designed to develop leadership capabilities and management skills for teams across Australia.
This Privacy Policy applies to all personal information we collect through our website (mtacademy.au), our training platforms, and all other interactions you have with us.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact details: Name, email address, phone number, postal address
- Professional information: Job title, company name, industry, professional experience
- Account information: Username, password, and account preferences
- Training records: Course enrolments, attendance records, assessment results, certificates
- Payment information: Credit card details and billing address — processed securely through third-party payment processors. We do not store your full card details.
- Communication records: Emails, support tickets, feedback, and survey responses
- Technical information: IP address, browser type, device information, cookies, and website usage data
Sensitive Information
With your explicit consent, we may collect sensitive information such as:
- Membership of professional associations (only if relevant to training delivery)
- Health information (only where required to accommodate special needs or accessibility requirements)
We will only collect sensitive information where it is reasonably necessary for our functions and with your explicit consent, or where required by law.
How We Collect Information
We collect information:
- Directly from you when you register, enrol, or contact us
- Through your interactions with our website, learning management systems and platforms
- From third parties such as LinkedIn and social media platforms (where you have authorised this)
- Through tracking technologies including cookies and analytics tools
How We Use Your Information
We use your personal information to:
- Deliver and schedule training programs and services
- Process payments and issue invoices
- Issue certificates of completion
- Maintain your account and learning records
- Respond to enquiries and provide customer support
- Send relevant training updates, newsletters, and promotional content (you can opt out at any time)
- Improve our website, platform and training content
- Comply with regulatory and legal requirements
- Prevent fraud and maintain the security of our systems
We will not use your information for any purpose that you would not reasonably expect. Where we use your information for direct marketing, we will always provide a clear and easy way to opt out.
Disclosure of Information
We may share your information with trusted third parties to deliver our services, including:
- Cloud storage and hosting providers: For secure data storage and platform infrastructure
- Payment gateways: To process payments securely on our behalf
- Email and communication platforms: To deliver training content, certificates and communications
- Analytics providers: To understand how our website and platform are used
- Government agencies and regulatory bodies: Where required by law or regulatory obligation
We do not sell, rent or trade your personal information to any third party for their own marketing purposes.
All third-party service providers are contractually required to handle your information in accordance with applicable privacy laws and only for the purposes we specify.
Overseas Transfers of Information
Some of our third-party service providers (including cloud storage and email platforms) may store or process your information overseas, including in countries such as the United States and within the European Economic Area.
Where we transfer information overseas, we take reasonable steps to ensure that appropriate data protection measures are in place, including contractual obligations and compliance with applicable international data transfer standards.
By using our services, you consent to the transfer of your personal information overseas as described in this policy, where necessary for the delivery of our services.
Data Security & Retention
Security Measures
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS protocols
- Secure access controls and user authentication
- Restricted access to personal information on a need-to-know basis
- Regular security reviews and system monitoring
However, no method of internet transmission or electronic storage is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Training and enrolment records: Retained for 7 years in accordance with Australian legal and regulatory obligations
- Financial records: Retained for 7 years as required by the ATO
- Marketing preferences: Until you withdraw consent or opt out
- Website analytics data: Typically retained for 26 months
When we no longer need your information, we will take reasonable steps to destroy or de-identify it securely.
Your Rights
Under the Australian Privacy Act 1988, you have the following rights in relation to your personal information:
To exercise any of these rights, contact us at hello@mtacademy.au. We aim to respond to all privacy requests within 30 days.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and deliver relevant content and advertising.
Types of Cookies We Use
- Essential cookies: Required for the website to function correctly. Cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics). Collected anonymously.
- Functional cookies: Remember your preferences and settings to improve your experience.
- Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns.
Managing Cookies
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:
- View and delete cookies stored on your device
- Block cookies from specific websites
- Block all third-party cookies
- Clear all cookies when you close the browser
We do not use cookies to collect sensitive personal information. Analytics data is aggregated and anonymised wherever possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or service offerings. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on our website
- Notify registered users by email where the changes are significant
Continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.
We recommend reviewing this Privacy Policy periodically. If you have questions about any changes, contact us at hello@mtacademy.au and we'll explain what changed and why.
Contact Us & How to Make a Complaint
If you have a question about this Privacy Policy, want to access or correct your information, or wish to make a privacy complaint, please contact us directly. We take all privacy matters seriously and aim to resolve complaints within 30 days.
Step 1 — Contact MTA First
In most cases we can resolve your concern quickly and directly. Please reach out using the details below and clearly describe your enquiry or complaint.
Step 2 — OAIC Complaint
If you are not satisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
PRIVACY ENQUIRIES
Contact our privacy team — we respond within one business day.