Conflict Resolution
Communication & Workplace Relationships

Conflict Resolution

90 minutes · Self-Paced / Coach-Led
Certificate Included
Module Overview

WHAT THIS MODULE IS ABOUT.

Communication is the operating system every business runs on — and most teams haven't updated theirs in years. When it works, things move. Decisions get made. Conflict gets surfaced early. Customers feel heard. People stay. When it doesn't, you feel it everywhere. Meetings that should've been emails. Emails that should've been meetings. The same misunderstanding playing out three times this month. A team where two people don't speak to each other, and nobody can quite remember why. MTA's Communication & Workplace Relationships modules are built for the conversations Australian teams are actually having — and the ones they're avoiding. Every module targets a specific, recognisable workplace moment. The frameworks are practical, the language is real, and the change shows up in the next conversation.

$299 + GST

Per person — individual access

Mix & match any modules across all 9 categories.

Choose your format: 90 minutes
Self-paced (Individuals)Coach-led (Individuals & teams)
Delivery options
OnlineFace to Face (4+ modules)Hybrid (5+ modules)

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This module is included in your Passport Membership. Unlimited access to 60+ modules from $99/month + GST.

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Is This the Right Module?

WHO IS THIS FOR.

This module is built for people who are already managing — and ready to manage at a higher level.

This module is designed for managers, team leaders and supervisors working in Australian businesses — particularly those in the Communication & Workplace Relationships space who want practical, immediately applicable skills. It suits both experienced managers looking to sharpen specific areas and newer leaders building their foundations. No prior training or qualifications are required.

Not sure if this is the right module for your situation? Book a free 15-minute chat and we'll point you in the right direction — including whether self-paced individual access or coach-led delivery is right for your situation. No obligation, no sales pitch.

The Pain Points

WHAT PROBLEM IT SOLVES.

Sound familiar? These are the everyday frustrations this module is built to fix.

Unresolved Tension on the Team
Two team members can't work together. Three departments are constantly at each other. A small misunderstanding from six months ago has hardened into open hostility. Nobody addressed it early, and now it's affecting projects, customers and the people who have to sit between them. Conflict isn't the enemy. Avoidance is.
Feedback That Goes Nowhere
Feedback gets given. Nothing changes. Either it was too soft to land, too blunt to be heard, or too vague to act on. 'Be more proactive.' 'Step up.' 'Communicate better.' Meaningless. The behaviour repeats. The manager gets frustrated. The team member gets confused. And the performance review becomes a ritual no one trusts.
Emails That Create More Work
Three-paragraph emails that should've been one line. Requests buried at the bottom. Tone that reads sharp when it wasn't meant to. Replies that trigger five more replies. Internal communication is a productivity tax — and most teams pay it every single day. Writing well at work is a skill. It can be taught.
Module Breakdown

WHAT'S COVERED.

2 sections · 4 lessons

People feel genuinely heard
Conflict gets resolved early
What You'll Walk Away With

LEARNING OUTCOMES.

People feel genuinely heard

Conflict gets resolved early

Feedback changes behaviour

Email and chat get shorter and clearer

Built To Travel

HOW THIS FITS.

Available for individuals and groups. Self-paced for individual learners. Coach-led for individuals or groups — face-to-face, online or hybrid. Delivered across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart and regional Australia.

The MTA Difference

WHAT MAKES THIS DIFFERENT.

Every module ends with a Monday Morning Action — one specific conversation each participant commits to having before the week is out. Accountability is built in. The skill gets used while it's still fresh.

Conflict gets resolved early
Tension surfaces before it hardens. The team stops carrying old grievances into new projects.
Feedback changes behaviour
Specific. Timely. Forward-focused. The conversation actually moves the needle.
Email and chat get shorter and clearer
Less back-and-forth. Fewer misreads. More time spent doing the work, not writing about it.
On Completion

CERTIFICATE OF COMPLETION.

MTA CERTIFICATE OF COMPLETION

A certificate of completion is included with every MTA module. Certificates are issued digitally on completion and can be shared with employers, added to LinkedIn, or saved for your professional development records. All MTA certificates are backed by our 30-day satisfaction guarantee.

Before You Start

SYSTEM REQUIREMENTS.

MTA modules are delivered online and require only a modern web browser and a stable internet connection. No specialist software or hardware is needed.

Modern web browser (Chrome, Firefox, Safari or Edge — latest two versions)
Stable internet connection (5 Mbps or better recommended)
Audio output (headphones or speakers) for video lessons
Approximately 90 minutes of uninterrupted time per module
For coach-led delivery — available for both individuals and groups — your MTA coach will confirm all technical requirements and venue setup well in advance of your session.
Common Questions

FREQUENTLY ASKED QUESTIONS.

Active listening is fully concentrating on what someone is saying — including what they're not saying — instead of waiting to reply. It matters because most workplace conflict, misalignment and disengagement starts with people feeling unheard.
Address it early, hear both sides separately, identify the actual issue (not just the symptoms), bring them together with clear ground rules, and agree what changes from Monday. Don't take sides, don't ignore it, and don't try to mediate in a hallway.
Be specific, be timely, separate the behaviour from the person, focus on impact, and finish with a clear forward action. Vague feedback ('be more proactive') changes nothing. Personal feedback ('you're disorganised') damages the relationship. The skill is in the middle, and it can be learned.
Keep Building

PAIR IT WITH THESE MODULES.

Conflict Resolution works best when supported by strong communication and performance habits. These modules complete the picture.

Communication & Workplace Relationships
DIFFICULT CONVERSATIONS MADE SIMPLE

Difficult Conversations Made Simple — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.

90 minutes · Certificate included$299 + GST
Communication & Workplace Relationships
WRITTEN COMMUNICATION THAT LANDS

Written Communication That Lands — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.

90 minutes · Certificate included$299 + GST

Your Next Step

STOP REACTING.
START LEADING STRATEGICALLY.

Start self-paced today as an individual, or bring the whole team in with coach-led delivery. Not sure which is right for you? We'll figure it out together in 15 minutes. No obligation.

Add to My Program Book a Free 15-Min Chathello@mtacademy.au