Having the Hard Conversations Early
Emerging Leaders & New Managers

Having the Hard Conversations Early

90 minutes · Self-Paced / Coach-Led
Certificate Included
Module Overview

WHAT THIS MODULE IS ABOUT.

The jump from doing the work to leading the people who do it is one of the biggest a career ever asks of someone — and it's almost always the one businesses prepare people for the least. A great technician, salesperson or nurse gets promoted, and overnight the skills that made them brilliant stop being the ones that matter most. Suddenly it's not about how much they can produce. It's about how well they can set direction, have the awkward conversation, delegate without hovering, and earn the respect of people who — in some cases — were their mates a fortnight ago. That's a completely different job. And nobody taught them how to do it. MTA's Emerging Leaders & New Managers modules are built for the first 6 to 18 months in a leadership role, when the habits that will define a manager for the next decade are being formed. Get this stage right and you build a confident, capable leader.

$299 + GST

Per person — individual access

Mix & match any modules across all 9 categories.

Choose your format: 90 minutes
Self-paced (Individuals)Coach-led (Individuals & teams)
Delivery options
OnlineFace to Face (4+ modules)Hybrid (5+ modules)

30-Day Satisfaction Guarantee. Complete the module. If it doesn't deliver real value, we make it right. No fine print.

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This module is included in your Passport Membership. Unlimited access to 60+ modules from $99/month + GST.

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Is This the Right Module?

WHO IS THIS FOR.

This module is built for people who are already managing — and ready to manage at a higher level.

This module is designed for managers, team leaders and supervisors working in Australian businesses — particularly those in the Leadership Transition & First-Time Managers space who want practical, immediately applicable skills. It suits both experienced managers looking to sharpen specific areas and newer leaders building their foundations. No prior training or qualifications are required.

Not sure if this is the right module for your situation? Book a free 15-minute chat and we'll point you in the right direction — including whether self-paced individual access or coach-led delivery is right for your situation. No obligation, no sales pitch.

The Pain Points

WHAT PROBLEM IT SOLVES.

Sound familiar? These are the everyday frustrations this module is built to fix.

Struggling to Be Taken Seriously
The new manager either overcorrects into being bossy and rigid — barking instructions, micromanaging, trying to look 'in charge' — or undercorrects into being everyone's friend, avoiding decisions and apologising for asking. Neither earns respect. The team senses the uncertainty.
Still Doing Everyone's Job
They got promoted for being the best at the work — so they keep doing the work. They jump in to 'help,' redo tasks themselves, and stay back late catching up on the management side. The team doesn't grow, the manager burns out, and nobody's actually being led.
Still Thinking Like a Team Member
The title changed but the headspace hasn't. They still think in terms of their own tasks and performance — not the team's results or the development of the people around them. Until that penny drops, they're a senior team member with a manager's title.
Module Breakdown

WHAT'S COVERED.

2 sections · 4 lessons

They think like a leader
They stop avoiding hard conversations
What You'll Walk Away With

LEARNING OUTCOMES.

They think like a leader

They stop avoiding hard conversations

They reset peer relationships cleanly

They have a plan for the early days

Built To Travel

HOW THIS FITS.

Available for individuals and groups. Self-paced for individual learners. Coach-led for individuals or groups — face-to-face, online or hybrid. Delivered across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart and regional Australia.

The MTA Difference

WHAT MAKES THIS DIFFERENT.

Every module ends with a Monday Morning Action — one specific, named commitment each participant takes from the session and applies before the week is out. For a new manager, that first applied win is what turns shaky confidence into real momentum.

They lead with earned authority
Respect built on clarity and consistency — not on barking orders or seeking approval.
They stop doing, start leading
Work gets delegated properly. The manager's day is spent leading, not catching up on it after hours.
They think like a leader
The mindset shifts from personal performance to team results and developing people.
On Completion

CERTIFICATE OF COMPLETION.

MTA CERTIFICATE OF COMPLETION

A certificate of completion is included with every MTA module. Certificates are issued digitally on completion and can be shared with employers, added to LinkedIn, or saved for your professional development records. All MTA certificates are backed by our 30-day satisfaction guarantee.

Before You Start

SYSTEM REQUIREMENTS.

MTA modules are delivered online and require only a modern web browser and a stable internet connection. No specialist software or hardware is needed.

Modern web browser (Chrome, Firefox, Safari or Edge — latest two versions)
Stable internet connection (5 Mbps or better recommended)
Audio output (headphones or speakers) for video lessons
Approximately 90 minutes of uninterrupted time per module
For coach-led delivery — available for both individuals and groups — your MTA coach will confirm all technical requirements and venue setup well in advance of your session.
Common Questions

FREQUENTLY ASKED QUESTIONS.

Newly promoted managers default to doing the work because doing the work is exactly what got them promoted. The shift is learning to genuinely value team output over personal output: delegate with clear expectations, coach people through problems instead of rescuing them.
Because the system sets them up for it. People get promoted for being excellent at the job, then are handed a team and zero training on the completely different skill of leading people. Research suggests around 60% of new managers underperform or fail in their first couple of years.
The single biggest shift is this: stop measuring yourself by what you personally produce, and start measuring yourself by what your team produces. In your first few weeks, listen more than you direct, get clear on what good looks like for each person, and fight the urge to do everything yourself.
Keep Building

PAIR IT WITH THESE MODULES.

Having the Hard Conversations Early works best when supported by strong communication and performance habits. These modules complete the picture.

Emerging Leaders & New Managers
MANAGING FORMER PEERS

Managing Former Peers — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.

90 minutes · Certificate included$299 + GST
Emerging Leaders & New Managers
THE FIRST 90 DAYS AS A MANAGER

The First 90 Days as a Manager — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.

90 minutes · Certificate included$299 + GST

Your Next Step

STOP REACTING.
START LEADING STRATEGICALLY.

Start self-paced today as an individual, or bring the whole team in with coach-led delivery. Not sure which is right for you? We'll figure it out together in 15 minutes. No obligation.

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