Managing Underperformance
Performance, Accountability & Team Culture

Managing Underperformance

90 minutes · Self-Paced / Coach-Led
Certificate Included
Module Overview

WHAT THIS MODULE IS ABOUT.

Every business has a performance problem. The good ones name it. The rest pretend it's not happening until a star leaves, a complaint lands, or a customer notices first. Performance, accountability and team culture sit together because you can't fix one without touching the other two. Clarity sets the standard. Accountability holds the line. Culture decides whether either of those actually sticks. Get all three right and a team starts to lift on its own. Get any one wrong and the manager spends their days chasing, reminding and putting out fires that should never have started. MTA's Performance, Accountability & Team Culture modules are built for managers who are tired of carrying their team. Every module targets a specific moment — the underperformer nobody addresses, the KPIs that don't drive anything, the team that's stopped speaking up. Practical content. Real tools. Behaviour change you can measure.

$299 + GST

Per person — individual access

Mix & match any modules across all 9 categories.

Choose your format: 90 minutes
Self-paced (Individuals)Coach-led (Individuals & teams)
Delivery options
OnlineFace to Face (4+ modules)Hybrid (5+ modules)

30-Day Satisfaction Guarantee. Complete the module. If it doesn't deliver real value, we make it right. No fine print.

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This module is included in your Passport Membership. Unlimited access to 60+ modules from $99/month + GST.

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Is This the Right Module?

WHO IS THIS FOR.

This module is built for people who are already managing — and ready to manage at a higher level.

This module is designed for managers, team leaders and supervisors working in Australian businesses — particularly those in the Performance & Accountability space who want practical, immediately applicable skills. It suits both experienced managers looking to sharpen specific areas and newer leaders building their foundations. No prior training or qualifications are required.

Not sure if this is the right module for your situation? Book a free 15-minute chat and we'll point you in the right direction — including whether self-paced individual access or coach-led delivery is right for your situation. No obligation, no sales pitch.

The Pain Points

WHAT PROBLEM IT SOLVES.

Sound familiar? These are the everyday frustrations this module is built to fix.

The Underperformer Nobody Deals With
Everyone knows who it is. The manager knows. The team knows. The customer's starting to notice. But the conversation never happens — because the manager doesn't have the framework, doesn't want the conflict, or genuinely doesn't know where to start. Meanwhile, the strong performers are doing the underperformer's work and quietly updating their LinkedIn.
KPIs That Don't Drive Anything
The team has KPIs. They get reviewed quarterly. Nothing changes. The numbers measure activity, not outcomes — or worse, they measure things people can't actually influence. So the team games the metric, the manager loses faith in the system, and 'performance management' becomes a paperwork exercise.
Nobody's Speaking Up Anymore
Meetings are quiet. Ideas don't surface. Problems land at the manager's desk three weeks too late. The team isn't disengaged — they've just learned that speaking up isn't safe. Under Australia's new psychosocial WHS provisions, this isn't just a culture issue. It's a compliance one.
Module Breakdown

WHAT'S COVERED.

2 sections · 4 lessons

Underperformance gets addressed early
KPIs drive behaviour, not paperwork
What You'll Walk Away With

LEARNING OUTCOMES.

Underperformance gets addressed early

KPIs drive behaviour, not paperwork

People speak up earlier

One-on-ones become meaningful

Built To Travel

HOW THIS FITS.

Available for individuals and groups. Self-paced for individual learners. Coach-led for individuals or groups — face-to-face, online or hybrid. Delivered across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart and regional Australia.

The MTA Difference

WHAT MAKES THIS DIFFERENT.

Every module ends with a Monday Morning Action — one specific, named commitment each participant takes from the session and applies before the week is out. Accountability is built in. No theory left on the table.

Underperformance gets addressed early
Managers stop avoiding. Conversations happen when they're still small.
KPIs drive behaviour, not paperwork
Goals connect to daily work. Reviews stop being a ritual.
People speak up earlier
Problems surface before they become crises. Ideas land before they expire.
On Completion

CERTIFICATE OF COMPLETION.

MTA CERTIFICATE OF COMPLETION

A certificate of completion is included with every MTA module. Certificates are issued digitally on completion and can be shared with employers, added to LinkedIn, or saved for your professional development records. All MTA certificates are backed by our 30-day satisfaction guarantee.

Before You Start

SYSTEM REQUIREMENTS.

MTA modules are delivered online and require only a modern web browser and a stable internet connection. No specialist software or hardware is needed.

Modern web browser (Chrome, Firefox, Safari or Edge — latest two versions)
Stable internet connection (5 Mbps or better recommended)
Audio output (headphones or speakers) for video lessons
Approximately 90 minutes of uninterrupted time per module
For coach-led delivery — available for both individuals and groups — your MTA coach will confirm all technical requirements and venue setup well in advance of your session.
Common Questions

FREQUENTLY ASKED QUESTIONS.

Name the behaviour, describe the impact, agree clear expectations and a timeline, then follow through with weekly check-ins. Document everything. What works is a private, specific, non-emotional conversation — early — that focuses on the behaviour (not the person), names the impact, agrees what good looks like and sets a realistic timeline.
A team where clear expectations, real feedback, psychological safety and shared accountability are the norm — not the exception. Google's Project Aristotle found that how a team works together matters far more than who is on it. Psychological safety came out as the strongest single predictor of team performance.
Be clear up front, fair in the middle, and consistent every time. Accountability isn't punishment — it's clarity plus follow-through. The thing that makes accountability feel personal is usually inconsistency. When some people get held to the standard and others don't, accountability starts feeling political.
Keep Building

PAIR IT WITH THESE MODULES.

Managing Underperformance works best when supported by strong communication and performance habits. These modules complete the picture.

Performance, Accountability & Team Culture
BUILDING A HIGH-PERFORMANCE TEAM CULTURE

Building a High-Performance Team Culture — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.

90 minutes · Certificate included$299 + GST
Performance, Accountability & Team Culture
KPIS THAT DRIVE BEHAVIOUR

KPIs That Drive Behaviour — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.

90 minutes · Certificate included$299 + GST

Your Next Step

STOP REACTING.
START LEADING STRATEGICALLY.

Start self-paced today as an individual, or bring the whole team in with coach-led delivery. Not sure which is right for you? We'll figure it out together in 15 minutes. No obligation.

Add to My Program Book a Free 15-Min Chathello@mtacademy.au