CONFLICT RESOLUTION AT
WORK.
WHAT THIS MODULE IS ABOUT.
Communication is the operating system every business runs on — and most teams haven't updated theirs in years. When it works, things move. Decisions get made. Conflict gets surfaced early. Customers feel heard. People stay.
When it doesn't, you feel it everywhere. Meetings that should've been emails. Emails that should've been meetings. The same misunderstanding playing out three times this month. A team where two people don't speak to each other, and nobody can quite remember why.
MTA's Communication & Workplace Relationships modules are built for the conversations Australian teams are actually having — and the ones they're avoiding. Every module targets a specific, recognisable workplace moment. The frameworks are practical, the language is real, and the change shows up in the next conversation.
Choose Your Format & Delivery
PASSPORT MEMBER?
This module is included in your Passport Membership. Unlimited access to 70+ modules from $99/month + GST.
Learn About Passport →WHO IS THIS FOR.
Not sure if this is the right module for your situation? Book a free 15-minute chat and we'll point you in the right direction — including whether self-paced individual access or coach-led delivery is right for your situation. No obligation, no sales pitch.
WHAT PROBLEM IT SOLVES.
Sound familiar? These are the everyday frustrations this module is built to fix.
The performance issue everyone's noticed. The behaviour that's quietly eroding the team. The disagreement two of your leads have been carrying around for months. Nobody's said anything because nobody knows how to start. So the problem gets bigger — and the cost of finally addressing it gets higher every week.
Team members raise an issue. The manager nods, says 'got it,' then nothing changes. Over time, people stop raising things. The information stops flowing. Problems surface only at exit interviews, when it's already too late to fix anything. It's not that managers don't care. It's that nobody taught them how to listen.
Two team members can't work together. Three departments are constantly at each other. A small misunderstanding from six months ago has hardened into open hostility. Nobody addressed it early, and now it's affecting projects, customers and the people who have to sit between them. Conflict isn't the enemy. Avoidance is.
WHAT'S COVERED.
6 sections · 90 minutes total · CAT02·MOD04
LEARNING OUTCOMES.
Feedback changes behaviour
Email and chat get shorter and clearer
Trust gets built across teams
Hard conversations actually happen
HOW THIS FITS.
Available for individuals and groups. Self-paced for individual learners. Coach-led for individuals or groups — face-to-face, online or hybrid. Delivered across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart and regional Australia.
WHAT MAKES THIS DIFFERENT.
Every module ends with a Monday Morning Action — one specific conversation each participant commits to having before the week is out. Accountability is built in. The skill gets used while it's still fresh.
Managers stop avoiding. Issues get raised while they're still small and fixable.
Listening shifts from waiting-to-reply to actually understanding — and the team notices.
Tension surfaces before it hardens. The team stops carrying old grievances into new projects.
CERTIFICATE OF COMPLETION.
MTA CERTIFICATE OF COMPLETION
SYSTEM REQUIREMENTS.
MTA modules are delivered online and require only a modern web browser and a stable internet connection. No specialist software or hardware is needed.
FREQUENTLY ASKED QUESTIONS.
Be specific, be timely, separate the behaviour from the person, focus on impact, and finish with a clear forward action. Vague feedback ('be more proactive') changes nothing. Personal feedback ('you're disorganised') damages the relationship. The skill is in the middle, and it can be learned.
Because almost every workplace problem is, underneath it, a communication problem. Missed deadlines, low engagement, conflict, churn, customer complaints — most trace back to a conversation that didn't happen or didn't land.
Be clear, be brief, lead with the point, match your tone to the audience, and re-read before you send. Long emails get skimmed. Vague emails create work for everyone else. Professional written communication is mostly editing — say what you mean in half the words.
CONTINUE THE JOURNEY.
Conflict Resolution at Work is Module 4 of 4. The full Communication Program takes you through Communication Skills for Managers, Giving Feedback That Lands, Difficult Conversations at Work and Conflict Resolution at Work.
Say What You Mean — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.
Feedback That Lands — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.
The Hard Conversation — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.
Your Next Step
STOP REACTING.
START LEADING STRATEGICALLY.
Start self-paced today as an individual, or bring the whole team in with coach-led delivery. Not sure which is right for you? We'll figure it out together in 15 minutes. No obligation.