Active Listening at Work
Communication & Workplace Relationships

Active Listening at Work

90 minutes · Self-Paced / Coach-Led
Certificate Included
Module Overview

WHAT THIS MODULE IS ABOUT.

Communication is the operating system every business runs on — and most teams haven't updated theirs in years. When it works, things move. Decisions get made. Conflict gets surfaced early. Customers feel heard. People stay. When it doesn't, you feel it everywhere. Meetings that should've been emails. Emails that should've been meetings. The same misunderstanding playing out three times this month. A team where two people don't speak to each other, and nobody can quite remember why. MTA's Communication & Workplace Relationships modules are built for the conversations Australian teams are actually having — and the ones they're avoiding. Every module targets a specific, recognisable workplace moment. The frameworks are practical, the language is real, and the change shows up in the next conversation.

$299 + GST

Per person — individual access

Mix & match any modules across all 9 categories.

Choose your format: 90 minutes
Self-paced (Individuals)Coach-led (Individuals & teams)
Delivery options
OnlineFace to Face (4+ modules)Hybrid (5+ modules)

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Is This the Right Module?

WHO IS THIS FOR.

This module is built for people who are already managing — and ready to manage at a higher level.

This module is designed for managers, team leaders and supervisors working in Australian businesses — particularly those in the Communication & Workplace Relationships space who want practical, immediately applicable skills. It suits both experienced managers looking to sharpen specific areas and newer leaders building their foundations. No prior training or qualifications are required.

Not sure if this is the right module for your situation? Book a free 15-minute chat and we'll point you in the right direction — including whether self-paced individual access or coach-led delivery is right for your situation. No obligation, no sales pitch.

The Pain Points

WHAT PROBLEM IT SOLVES.

Sound familiar? These are the everyday frustrations this module is built to fix.

The Conversations Nobody's Having
The performance issue everyone's noticed. The behaviour that's quietly eroding the team. The disagreement two of your leads have been carrying around for months. Nobody's said anything because nobody knows how to start. So the problem gets bigger — and the cost of finally addressing it gets higher every week.
People Don't Feel Heard
Team members raise an issue. The manager nods, says 'got it,' then nothing changes. Over time, people stop raising things. The information stops flowing. Problems surface only at exit interviews, when it's already too late to fix anything. It's not that managers don't care. It's that nobody taught them how to listen.
Unresolved Tension on the Team
Two team members can't work together. Three departments are constantly at each other. A small misunderstanding from six months ago has hardened into open hostility. Nobody addressed it early, and now it's affecting projects, customers and the people who have to sit between them. Conflict isn't the enemy. Avoidance is.
Module Breakdown

WHAT'S COVERED.

2 sections · 4 lessons

Feedback changes behaviour
Email and chat get shorter and clearer
What You'll Walk Away With

LEARNING OUTCOMES.

Feedback changes behaviour

Email and chat get shorter and clearer

Trust gets built across teams

Hard conversations actually happen

Built To Travel

HOW THIS FITS.

Available for individuals and groups. Self-paced for individual learners. Coach-led for individuals or groups — face-to-face, online or hybrid. Delivered across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart and regional Australia.

The MTA Difference

WHAT MAKES THIS DIFFERENT.

Every module ends with a Monday Morning Action — one specific conversation each participant commits to having before the week is out. Accountability is built in. The skill gets used while it's still fresh.

Hard conversations actually happen
Managers stop avoiding. Issues get raised while they're still small and fixable.
People feel genuinely heard
Listening shifts from waiting-to-reply to actually understanding — and the team notices.
Conflict gets resolved early
Tension surfaces before it hardens. The team stops carrying old grievances into new projects.
On Completion

CERTIFICATE OF COMPLETION.

MTA CERTIFICATE OF COMPLETION

A certificate of completion is included with every MTA module. Certificates are issued digitally on completion and can be shared with employers, added to LinkedIn, or saved for your professional development records. All MTA certificates are backed by our 30-day satisfaction guarantee.

Before You Start

SYSTEM REQUIREMENTS.

MTA modules are delivered online and require only a modern web browser and a stable internet connection. No specialist software or hardware is needed.

Modern web browser (Chrome, Firefox, Safari or Edge — latest two versions)
Stable internet connection (5 Mbps or better recommended)
Audio output (headphones or speakers) for video lessons
Approximately 90 minutes of uninterrupted time per module
For coach-led delivery — available for both individuals and groups — your MTA coach will confirm all technical requirements and venue setup well in advance of your session.
Common Questions

FREQUENTLY ASKED QUESTIONS.

Be specific, be timely, separate the behaviour from the person, focus on impact, and finish with a clear forward action. Vague feedback ('be more proactive') changes nothing. Personal feedback ('you're disorganised') damages the relationship. The skill is in the middle, and it can be learned.
Because almost every workplace problem is, underneath it, a communication problem. Missed deadlines, low engagement, conflict, churn, customer complaints — most trace back to a conversation that didn't happen or didn't land.
Be clear, be brief, lead with the point, match your tone to the audience, and re-read before you send. Long emails get skimmed. Vague emails create work for everyone else. Professional written communication is mostly editing — say what you mean in half the words.
Keep Building

PAIR IT WITH THESE MODULES.

Active Listening at Work works best when supported by strong communication and performance habits. These modules complete the picture.

Communication & Workplace Relationships
DIFFICULT CONVERSATIONS MADE SIMPLE

Difficult Conversations Made Simple — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.

90 minutes · Certificate included$299 + GST
Communication & Workplace Relationships
CONFLICT RESOLUTION

Conflict Resolution — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.

90 minutes · Certificate included$299 + GST

Your Next Step

STOP REACTING.
START LEADING STRATEGICALLY.

Start self-paced today as an individual, or bring the whole team in with coach-led delivery. Not sure which is right for you? We'll figure it out together in 15 minutes. No obligation.

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