WRITTEN COMMUNICATION AT
WORK.
WHAT THIS MODULE IS ABOUT.
Communication is the operating system every business runs on — and most teams haven't updated theirs in years. When it works, things move. Decisions get made. Conflict gets surfaced early. Customers feel heard. People stay.
When it doesn't, you feel it everywhere. Meetings that should've been emails. Emails that should've been meetings. The same misunderstanding playing out three times this month. A team where two people don't speak to each other, and nobody can quite remember why.
MTA's Communication & Workplace Relationships modules are built for the conversations Australian teams are actually having — and the ones they're avoiding. Every module targets a specific, recognisable workplace moment. The frameworks are practical, the language is real, and the change shows up in the next conversation.
Choose Your Format & Delivery
PASSPORT MEMBER?
This module is included in your Passport Membership. Unlimited access to 70+ modules from $99/month + GST.
Learn About Passport →WHO IS THIS FOR.
Not sure if this is the right module for your situation? Book a free 15-minute chat and we'll point you in the right direction — including whether self-paced individual access or coach-led delivery is right for your situation. No obligation, no sales pitch.
WHAT PROBLEM IT SOLVES.
Sound familiar? These are the everyday frustrations this module is built to fix.
Two team members can't work together. Three departments are constantly at each other. A small misunderstanding from six months ago has hardened into open hostility. Nobody addressed it early, and now it's affecting projects, customers and the people who have to sit between them. Conflict isn't the enemy. Avoidance is.
Feedback gets given. Nothing changes. Either it was too soft to land, too blunt to be heard, or too vague to act on. 'Be more proactive.' 'Step up.' 'Communicate better.' Meaningless. The behaviour repeats. The manager gets frustrated. The team member gets confused. And the performance review becomes a ritual no one trusts.
Three-paragraph emails that should've been one line. Requests buried at the bottom. Tone that reads sharp when it wasn't meant to. Replies that trigger five more replies. Internal communication is a productivity tax — and most teams pay it every single day. Writing well at work is a skill. It can be taught.
WHAT'S COVERED.
6 sections · 90 minutes total · CAT02·MOD07
LEARNING OUTCOMES.
People feel genuinely heard
Conflict gets resolved early
Feedback changes behaviour
Email and chat get shorter and clearer
HOW THIS FITS.
Available for individuals and groups. Self-paced for individual learners. Coach-led for individuals or groups — face-to-face, online or hybrid. Delivered across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart and regional Australia.
WHAT MAKES THIS DIFFERENT.
Every module ends with a Monday Morning Action — one specific conversation each participant commits to having before the week is out. Accountability is built in. The skill gets used while it's still fresh.
Tension surfaces before it hardens. The team stops carrying old grievances into new projects.
Specific. Timely. Forward-focused. The conversation actually moves the needle.
Less back-and-forth. Fewer misreads. More time spent doing the work, not writing about it.
CERTIFICATE OF COMPLETION.
MTA CERTIFICATE OF COMPLETION
SYSTEM REQUIREMENTS.
MTA modules are delivered online and require only a modern web browser and a stable internet connection. No specialist software or hardware is needed.
FREQUENTLY ASKED QUESTIONS.
Active listening is fully concentrating on what someone is saying — including what they're not saying — instead of waiting to reply. It matters because most workplace conflict, misalignment and disengagement starts with people feeling unheard.
Address it early, hear both sides separately, identify the actual issue (not just the symptoms), bring them together with clear ground rules, and agree what changes from Monday. Don't take sides, don't ignore it, and don't try to mediate in a hallway.
Be specific, be timely, separate the behaviour from the person, focus on impact, and finish with a clear forward action. Vague feedback ('be more proactive') changes nothing. Personal feedback ('you're disorganised') damages the relationship. The skill is in the middle, and it can be learned.
PAIR IT WITH THESE MODULES.
Written Communication at Work works best when supported by strong communication and performance habits. These modules complete the picture.
Adapting How You Communicate: a practical 90-minute module for Australian managers and team leaders. Certificate of completion included.
Influence Without Authority — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.
Your Next Step
STOP REACTING.
START LEADING STRATEGICALLY.
Start self-paced today as an individual, or bring the whole team in with coach-led delivery. Not sure which is right for you? We'll figure it out together in 15 minutes. No obligation.