WORKPLACE INCIDENT RESPONSE FOR
MANAGERS.
WHAT THIS MODULE IS ABOUT.
Workplace health, safety and wellbeing has changed more in the last three years than in the previous twenty. Psychosocial hazards are now formally recognised under WHS law in every Australian state and territory. Burnout claims are up. Mental health is the leading driver of long-tail workers' compensation cost.
Most Australian businesses are still catching up. Policies have been updated. Posters are on the wall. EAP brochures are in the staffroom. But the day-to-day capability — the ability to spot, name and respond to psychological risk before it becomes a claim — is still missing in most workplaces.
MTA's Workplace Health, Safety & Wellbeing modules are grounded in the current legislation, the current Codes of Practice, and the conversations your managers are actually having (or avoiding) with their teams. No theory. No wellbeing-washing. Just the skills your people need to keep your workplace safe — physically, psychologically and legally.
Choose Your Format & Delivery
PASSPORT MEMBER?
This module is included in your Passport Membership. Unlimited access to 70+ modules from $99/month + GST.
Learn About Passport →WHO IS THIS FOR.
Not sure if this is the right module for your situation? Book a free 15-minute chat and we'll point you in the right direction — including whether self-paced individual access or coach-led delivery is right for your situation. No obligation, no sales pitch.
WHAT PROBLEM IT SOLVES.
Sound familiar? These are the everyday frustrations this module is built to fix.
Three years of constant change. Tight labour market. Doing more with fewer people. Your team is tired in a way that a long weekend doesn't fix. Engagement is slipping. Nobody on the leadership team is really sure what to do about it — because the usual playbook doesn't cover this.
Low-level disrespect that nobody addressed. A pattern of behaviour that everyone noticed but nobody named. By the time it lands as a formal complaint, the damage is done — the relationship is broken, the documentation is thin, and the legal exposure is real.
Psychosocial WHS regulations are now in force in every state. Your policies have been updated. Your training hasn't. Managers don't know what counts as a psychosocial hazard, let alone how to assess or control one. An inspector visit would be uncomfortable. A claim would be worse.
WHAT'S COVERED.
6 sections · 90 minutes total · CAT04·MOD07
LEARNING OUTCOMES.
Respect is the standard, not the policy
Psychosocial hazards are identified early
The mental health conversation happens well
Burnout is prevented, not just treated
HOW THIS FITS.
Available for individuals and groups. Self-paced for individual learners. Coach-led for individuals or groups — face-to-face, online or hybrid. Delivered across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart and regional Australia. All modules reflect current WHS legislation and the Codes of Practice.
WHAT MAKES THIS DIFFERENT.
Every module ends with a Monday Morning Action — one specific, named commitment each participant takes from the session and applies before the week is out. Accountability is built in. No theory left on the table.
Your psychosocial risk assessments stand up to regulator scrutiny. Your controls are real, not paper.
Low-level disrespect gets addressed early. Bullying complaints drop because the behaviour does first.
Managers spot the signs before they become claims — and know exactly what to do next.
CERTIFICATE OF COMPLETION.
MTA CERTIFICATE OF COMPLETION
SYSTEM REQUIREMENTS.
MTA modules are delivered online and require only a modern web browser and a stable internet connection. No specialist software or hardware is needed.
FREQUENTLY ASKED QUESTIONS.
Psychological safety is built on four behaviours, repeated consistently: leaders admit their own mistakes openly, leaders respond well when problems are raised, team members are genuinely heard before decisions are made, and disagreement is treated as data, not disloyalty. It's a daily practice, not a policy.
Psychosocial hazards are anything in the design or management of work that could cause psychological harm — high job demands, low job control, poor support, harmful workplace behaviour. The Managing Psychosocial Hazards at Work Code of Practice 2024 lists 17 in total. Businesses must now identify, assess and control them with the same rigour as physical hazards.
Under updated WHS regulations in force across every state and territory, employers must identify psychosocial hazards, assess the level of risk, implement controls, consult with workers, and review controls regularly. Regulators are now issuing improvement notices for excessive workload, unresolved conflict and inadequate reporting culture.
PAIR IT WITH THESE MODULES.
Workplace Incident Response for Managers works best when supported by strong communication and performance habits. These modules complete the picture.
The Manager's Role in WHS — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.
Psychosocial Safety at Work — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.
Your Next Step
STOP REACTING.
START LEADING STRATEGICALLY.
Start self-paced today as an individual, or bring the whole team in with coach-led delivery. Not sure which is right for you? We'll figure it out together in 15 minutes. No obligation.