ACTIVE LISTENING AT
WORK.
WHAT THIS MODULE IS ABOUT.
Communication is the operating system every business runs on — and most teams haven't updated theirs in years. When it works, things move. Decisions get made. Conflict gets surfaced early. Customers feel heard. People stay.
When it doesn't, you feel it everywhere. Meetings that should've been emails. Emails that should've been meetings. The same misunderstanding playing out three times this month. A team where two people don't speak to each other, and nobody can quite remember why.
MTA's Communication & Workplace Relationships modules are built for the conversations Australian teams are actually having — and the ones they're avoiding. Every module targets a specific, recognisable workplace moment. The frameworks are practical, the language is real, and the change shows up in the next conversation.
Choose Your Format & Delivery
PASSPORT MEMBER?
This module is included in your Passport Membership. Unlimited access to 70+ modules from $99/month + GST.
Learn About Passport →WHO IS THIS FOR.
Not sure if this is the right module for your situation? Book a free 15-minute chat and we'll point you in the right direction — including whether self-paced individual access or coach-led delivery is right for your situation. No obligation, no sales pitch.
WHAT PROBLEM IT SOLVES.
Sound familiar? These are the everyday frustrations this module is built to fix.
Two team members can't work together. Three departments are constantly at each other. A small misunderstanding from six months ago has hardened into open hostility. Nobody addressed it early, and now it's affecting projects, customers and the people who have to sit between them. Conflict isn't the enemy. Avoidance is.
Feedback gets given. Nothing changes. Either it was too soft to land, too blunt to be heard, or too vague to act on. 'Be more proactive.' 'Step up.' 'Communicate better.' Meaningless. The behaviour repeats. The manager gets frustrated. The team member gets confused. And the performance review becomes a ritual no one trusts.
Three-paragraph emails that should've been one line. Requests buried at the bottom. Tone that reads sharp when it wasn't meant to. Replies that trigger five more replies. Internal communication is a productivity tax — and most teams pay it every single day. Writing well at work is a skill. It can be taught.
WHAT'S COVERED.
6 sections · 90 minutes total · CAT02·MOD05
LEARNING OUTCOMES.
Email and chat get shorter and clearer
Trust gets built across teams
Hard conversations actually happen
People feel genuinely heard
HOW THIS FITS.
Available for individuals and groups. Self-paced for individual learners. Coach-led for individuals or groups — face-to-face, online or hybrid. Delivered across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin, Hobart and regional Australia.
WHAT MAKES THIS DIFFERENT.
Every module ends with a Monday Morning Action — one specific conversation each participant commits to having before the week is out. Accountability is built in. The skill gets used while it's still fresh.
Tension surfaces before it hardens. The team stops carrying old grievances into new projects.
Specific. Timely. Forward-focused. The conversation actually moves the needle.
Less back-and-forth. Fewer misreads. More time spent doing the work, not writing about it.
CERTIFICATE OF COMPLETION.
MTA CERTIFICATE OF COMPLETION
SYSTEM REQUIREMENTS.
MTA modules are delivered online and require only a modern web browser and a stable internet connection. No specialist software or hardware is needed.
FREQUENTLY ASKED QUESTIONS.
Because almost every workplace problem is, underneath it, a communication problem. Missed deadlines, low engagement, conflict, churn, customer complaints — most trace back to a conversation that didn't happen or didn't land.
Be clear, be brief, lead with the point, match your tone to the audience, and re-read before you send. Long emails get skimmed. Vague emails create work for everyone else. Professional written communication is mostly editing — say what you mean in half the words.
Prepare what you want to say, lead with the behaviour and its impact (not the person), use specific examples, listen more than you talk, and agree a clear next step. Don't ambush, don't soften it into something they can't hear, and don't put it off any longer.
PAIR IT WITH THESE MODULES.
Active Listening at Work works best when supported by strong communication and performance habits. These modules complete the picture.
Adapting How You Communicate: a practical 90-minute module for Australian managers and team leaders. Certificate of completion included.
Influence Without Authority — a practical 90 minutes module for Australian managers and team leaders. Certificate of completion included.
Your Next Step
STOP REACTING.
START LEADING STRATEGICALLY.
Start self-paced today as an individual, or bring the whole team in with coach-led delivery. Not sure which is right for you? We'll figure it out together in 15 minutes. No obligation.